KNL ‘SUPPORT SPHERE’
Support Services for Clients
Need hands on support? Use our Online support tool when instructed by an engineer to allow remote access.
Submit an Incident Request by Email and a dedicated Engineer will reach out to assist.
Prefer to chat? Call us any time 08:30—17:00 Monday to Friday or 24/7 with a full-service contract. 03456786500—Option 1
Your organisations dedicated KNL Self-Service Portal allows you to:
- Log detailed Incident Requests online to ensure your request reaches the right person without delay.
- Track your own support requests and see details of their status
- Track your Organisations outstanding Requests (Site VIP contacts only)
- Search for solutions tailored to your organisation
* If you do not yet have access to your self-service portal, please reach out via phone or email and an engineer will be happy to assist you and get you in control of your requests.