Effective | Efficient | Experienced
KNL have invested in developing our support team and monitoring systems to provide helpdesk service to our clients, ensuring we are on top of any issue arising. When coupled with our managed services we provide your virtual IT department enabling you to carry on working with the knowledge your system is being managed.
We provide different methods of support depending upon your needs, when taken with our Managed Services it makes the complete support package with peace of mind.
Telephone & Remote
The entry level of support most issues can be dealt with by a combination of telephone, remote connection and email communication, making this type of support contract the most popular.
Allowing us to connect to your device via a suitable internet connection we can quickly view the problem rather than asking the client to carry out instructions, saving time leading to faster resolution.
When remote support methods are not viable our engineers are available to visit site to deal with the issues.
The on-site contract will include site visits for equipment and services identified in the service level agreement, or, at agreed rates as part of the telephone and remote contract
Support contracts are provided based on the level of service you business requires to operate whether mission critical or limited impact due to IT issues
Helpdesk contact can be contacted by
Online Remote Assistance, please click link below