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Telephony

SIP telephony

SIP based telephony PBX systems

 KNL provide VoIP solutions for sites with a data network, utilising SIP trunks the system can have a profound effect on how your business communicates and how much it costs to run:
 
Fast roll deployment
Reduction in operating costs
Deployment flexibility
Virtual appliances
Hardware choice
Scalability 

Legacy PBX

A business with a modern PBX can switch to SIP trunking service and immediately benefit from more flexible and less expensive call costs, even if you don't have a moderrn PBX then contact us to see if what options you have?

New IPPBX

If you require an on-premise hardware solution we can provide the system based upon your requirements, a survey of your site will allow us to provide an accurate and matched solution rather than choosing one of the shelf.

Cloud based PBX

With a suitable internet connection you can provision a site with little or no capital outlay, just rent what you need in terms of handsets and DDI’s as standard features include;

DDI Allocation for each user

All required SIP Channels Included

Fully Monitored VM system on dedicated Cisco UCS Platform

Call Recording + Updated call recorder viewer

On Hold Music of Choice

 Ease of use

Basic training will get you up and running quickly with handsets that are feature full and accessible, you may already have IP handsets that might be compatible thus potentially reducing a major investment.

 Advanced Features

Other features are available as options as some businesses need more than the basic features! We can provide corporate level facilities to keep your business at the leading edge including video conferencing, presence, follow me features.

Number Porting

If you wish to retain your current telephone number then you can do so, helping to retain customer following when you grow and need to move premises.

Transfer of single or blocks of numbers KNL can assist in the process and manage the transfer, the porting process has a cost which can be minimised with the right package.

 Geographic or No-Geographic Numbers

If you require new numbers KNL can provide you with georaphic, non-geographic or premium rate numbers to suit your requirements.

 OFCOM Reqgulations Change on 1st July 2015

Ofcom, the UK telecoms regulator is making some important changed to the way consumers will be charged for calling 08 numbers.

Consumers are often confused as to the cost of calling these numbers ranges, and some are put off from dialling them as a result.  Ofcom is proposing to change this and make it clearer for everyone.

These changes are being introduced on 1st July 2015:

All calls to 0800 and 0808 freephone numbers will be free to call from ALL mobiles and ALL landlines.  There will be a small increase in the cost of operating a freephone number as a result, as calls originating from mobiles will cost slightly more than calls originating from landlines.

The cost of calls to any number starting 084, 087, 118 and 09’s will be divided in to two parts:

An access charge; this will be set by the phone provider that the consumer makes their calls from

A service charge; this will be set by the company that offers the service number the consumer dials.

These regulations affect all businesses that provide customers a non-geographic number to call for service.

 From July 1st, 2015 it is a requirement to advertise the cost of calling your NGN in a new way that conforms to Ofcom, PhonePay Plus and the Advertising Standards Regulations.

If you are thininking about selecting free phone or other numbers for you business please contact KNL

Remote assistance? If you have internet connection we can access your device securely

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