Call Centres

Expand | Contract | Efficient

Call centres rely heavily on technology to deliver service but this can only happen if the people using it have confidence that it works and if there is a problem it is fixed efficiently, this produces simple mathematics

People + Technology = Customer Service

Rapid deployment and devopment to accomodate new cloud based SaaS applications has improved the ability of call cnetres to respond to cusomer needs,KNL have provisioned system and communication links to accomodate these requirements.

New PC Everyday

Constant use of the same PC leads to performance and even security issues which creates an overhead for the IT Administrator, imagine each agent having a freshly built PC every day, this is avaible by using virtual desktop infrastructure (VDI). KNL have deployed these systems in call centres reducing setup time and recovery. Working with cloud based diallers and campaign systems this model help minimise disruption and ensure consistency for the agent to operate.

Call Recording

Whether a legislative, procedure, training or speech analytics requirement, call recording can provide one of the biggest requirements for storage but it must also meet the requirements of the Data Protection Act 1998. KNL can size, provide and manage the system allowing you to manage the quality assurance!

Service Call Centres

Service call centres, by their nature, take inbound calls, often agents are not all based in one geographical location. This diversity of location requires a flexible as well as a scalable solution for data and telecoms accessby agents, KNL can provide such solution with cloud based services for telephony and data centre. Agents can access by dedicated or BYOD (Bring YOur Own Device), allowing quick deployment and ramp up of resource during peak times.

Outbound Call Centres

KNL have helped introduce new and upgraded dialler systems, whether Preview, Progressive or Predictive dialler we have provided the infrastructure and communications to enable small and medium call centres to carry out campaigns

Warehouse & Retail

The retail sector commands attention on many fronts. From large operations to single corners shops, retailers provide a vital link in facilitating the flow of goods and services from producer to consumer, IT solutions can enable greater control of stock and analyse the data for more informative decision making.

Even in the best of times, though, retail can be a tough business. Customers have come to expect unlimited selection, convenience, and of course, a great deal, which makes for an intensely competitive environment defined by razor thin margins and little room for error.

Retailers have stated concerns of customer engagement and operations related concerns with technology providing a significant part of the answer, however by not addressing these concerns the likelyhood is;

Wasted time that could be spent in other areas of the business (aka opportunity costs)

• Lost sales

• Competitive disadvantage to online or “big box” retailers

• Inability to reach new customers

• Reduced margins

• Slow to market with new merchandise, services, or expansion

KNL are providing the infrastructure to organisations to monitor and improve the live data required for businesses to succeed.

KNL are able to provide services from basic consultancy to providing full infrastructure for warehouse and retail sites, whether Guest WiFi, Digital Signage or barcode systems, KNL are able to assist you in engaging your customer and improve operational efficiency. 

Facility Managers

Reliable | Efficient | Preferred

KNL have provided IT and communcation services to facility management companies since 2001, providing many organisations with managed services and systems with a reliable and responsive service.

Facility managers face responsibility for a range of services in single, multi-building or multi-site portfolios, aiming to;

Extend or maximise asset lifecycle

Maintain high service levels

Operate an effective helpdesk service

Ensure staff work efficiently as possible

Communicate effectively with stakeholders

KNL have developed IT and communication solutions and packages to help assist facility managers to deliver and maintain a high level of service to all stakeholders.

Bundled Support Packages

With increasing pressure on budgets and service charges, it is often the IT that gets overlooked in managed premises, limiting the ability to take advantage of new technology without capital outlay!

KNL can provide packages that help extend the life of exitsing hardware yet able to leverage newer technology, all within a controlled annual budget.

Whether for staff, security, CCTV, guest WiFi or digital signage, KNL provide full supply and support packages, allowing complete managed solution.

Multi Tenant Systems

Serviced offices can be created with a managed data and telecommunications infrastructure, allowing flexibility to let space out with full services with realtive ease

Providing sites with a single broadband connection allows distribution of business class broadband and telephony with minimal investment in networking hardware

KNL have provided these system to a number of sites as a fully managed service, allowing landlords to create revenue stream from the associated services.

If you are considering converting or upgradng your building to acomodate a multi-tenant system please contact KNL

Digital Signage

Improved communication methods are always being demanded, amongst the options is the use of digital signage as a dynamic messaging device that supplements or replaces other forms of messaging.

KNL have delivered digital signage to various properties used for different reasons, whether to communicate utility usage or service level feedback to facebook, tweets or road traffic messages, the ability to deploy media players for single screens or video walls has become more accesible to facilty managers and landlords.

In many cases you can;

Use your existing assets

Control the content displayed

Manage the content remotely

Use any HDMI enabled TV

For more advanced systems digital signage can be operated with guest wifi, allowing location analytics allowing greater monitoring and penetration of you messages - A VERY POWERFUL TOOL!

Digital signage for simple requirements has low installation costs, easy to use and affordable, contact KNL for more information.

Guest WiFi

Using exisiting or new broadband connection KNL can provide single hotspot or meshed systems allowing;

Custom login page (design/logo)

Free or paid access via terms and conditions splash page

Issue login codes or bill credit card from reception

Remote configuration and administration

Content filtering

Download/upload speed control

Multiple SSID's for guest, 'special' guest, staff or other wireless service user 

Controlled access times

Secure demarcation between guest and other organisation data networks

Cloud based configuration and administration

Plus many more features that enable facility managers to make decisions based on data from these devices, interested in knowing more or a trial, contact KNL